Changing the date, seat or price reserve of your ticket(s) is easy via the phone or online. School groups and groups of ten of more are not available to be booked at this time. Update my browser now, Live Performance Australia (LPA) Code of Practice, Free ticket exchanges available closer to each performance, Account credits if you are sick and unable to attend, For any cancelled performance your choice of a refund, credit or donation will be processed within 14 days of request, update you about The Australian Ballet, its programs and services, such as Season Packages, performances, products and special events, inform you about products, services and events from affiliated organisations in which you may be interested, solicit sponsorship, donations or other support for the organisation, contact tracing purposes related to COVID-19, service providers that assist us with certain functions and activities, in which case we impose appropriate privacy obligations on the service provider (e.g. The artistic director's final year with the ballet has been especially challenging as he also grapples with the disruption caused by the COVID-19 pandemic. The Australian Ballet will regularly assess online bookings and resolve such transaction payments as soon as possible. We do not otherwise provide your information to third parties for use in marketing their own products and services to you. Mail and SMS communications Ballet Holidays must be arranged via The Australian Ballet customer experience team. The Australian Ballet has clarified exactly why they won’t be coming to Brisbane next season. Lost program vouchers are not able to be replaced. Parking vouchers will expire on 31 December on the year of purchase or once they have been used. Subscribers (current Season Package holders) may pre-purchase discounted parking vouchers for the Primrose Potter Australian Ballet Centre Car Park with their subscription. Patrons who disrupt a performance may be removed from the venue. Replacement and/or additional parking vouchers may be purchased in-season over the phone, by calling our customer experience team on 1300 369 741. The Australian Ballet strongly recommends planning your journey to ensure you arrive at the venue well in advance of the scheduled performance commencement as no refunds or exchanges will be offered for performances missed due to late arrival. We take reasonable steps to ensure that all personal information we collect, use or disclose is accurate, complete and up-to-date. Instalments which cannot be collected on the due date will be charged an administrative recovery fee ($33) in addition to the instalment amount. 2,796 were here. On March 16, London's Royal Opera House and its renowned dance company, the Royal Ballet, closed its doors to the public amid the coronavirus pandemic. If you notice that an item is damaged when it is delivered to you, please contact us within two days of delivery with clear digital photos showing the damage. All 2021 season tickets will be sent electronically. Proof of concession valid at time of purchase must be provided when purchasing Season Packages. Venue) Ticket Resale Policy. Senior: available to individuals with an Australian government issued Seniors Card. No responsibility is taken by The Australian Ballet for any travel or ancillary expenses incurred or for loss consequential from any amendment to advertised event details. In 2007, when she was 16, she was awarded a scholarship at Youth America Grand Prix and relocated to Australia to train The Australian Ballet School, at … Physical Gift Cards will not be sent via post regardless of the delivery method selected at the time of purchase. By logging on, you will be assuming all risks associated with use of the website, including risk of your computer, software or data being damaged by any virus which might be transmitted or activated via The Australian Ballet site by your access to it. If you believe your information holds errors or information is missing please notify our Privacy Officer and we will endeavour to correct or add the information as soon as possible. A cookie is a small text file that a server places on your hard drive to identify that subsequent requests to a site have come from the same user. Vouchers purchased in 2020 may be used during 2021. Hallberg's been fielding offers to direct various ballet companies since at least 2014, when injury kept him off the stage for two years.At the time, the offers weren't the right fit, and he didn't want injury to dictate the terms of his retirement. David McAllister, the outgoing artistic director of the Australian Ballet, has had to be quick on his feet in adapting to coronavirus. If applicable, relevant proof of entitlement must be provided when booking. New e-tickets will be sent via email . Principal Package Holders). Update your browser to view this website correctly. If you have any questions or concerns about how we deal with your personal information, please contact our Privacy Officer on 1300 369 741. Mobile phones must be switched off before the performance. Tiler Peck The New York City Ballet … If latecomers can be admitted, they may be seated in an area adjacent to an entrance, rather than their ticketed seats to minimise disruption to seated attendees. Every possible effort is made to deliver classes, workshops and events as advertised however the schedule is subject to change or cancellation without notice. If you have purchased an item using a free shipping offer and returned it because you have changed your mind, we will deduct the actual shipping cost to us from your refund. The Seventh Edition of the LPA Ticketing Code of Practice: Consumer Code can be found here. If you attend a performance or event held by The Australian Ballet with a ticket(s) purchased via an unauthorised re-seller such as Ticketmaster Resale, Viagogo, Ticketbis, eBay, Gumtree, Tickets Australia, Queen of Tickets, or similar, you may be refused entry to the event, if they do not comply with The Australian Ballet or Authorised Seller’s (e.g. Anderson Cooper talks to ballerina Misty Copeland about her new children's book and life during the pandemic. Price reserves are subject to change without notice. Instalments can be paid by credit card only. If you would like more information about privacy and the Privacy Act (including the Australian Privacy Principles), you can access the Privacy Commissioner's website on: privacy.gov.au. However, this may disable or render unusable some of the features of the website. The Australian Ballet does not disclose personal information to overseas recipients for any purpose. Tickets. The Privacy Commissioner may be contacted on 1300 363 992. This upgrade may be carried out via our venue box offices, or by contacting The Australian Ballet customer experience team on 1300 369 741. Season Package tickets will be distributed from February 2021. If you would like to unsubscribe from postal mail or SMS please send an enquiry at australianballet.com.au/contact, email us at tickets@australianballet.com.au or phone our customer experience team on 1300 369 741. Full name and billing contact details must be provided where a credit card transaction is processed online or via telephone. These seats will be held until close of business on the renewal date for those customers booking packages with renewable seating options (i.e. Casting is subject to change without notice. How did ballet evolve? If the seats allocated for the previous season cannot be offered for the new season, The Australian Ballet will endeavour to offer seats comparable to those allocated for the previous season. If we require you to return the product to us, The Australian Ballet will pay the cost of the return. Once an exchange has been finalised, your original e-tickets will no longer be valid and should be deleted. After expiration any remaining Gift Card monies will be donated to The Australian Ballet's Education program. Parents, guardians and/or teachers are asked to meet their children promptly at the conclusion of classes and workshops. In 2018, the Sydney Opera House introduced enhanced procedures to ensure the safety and security of audiences, including bag checks and electronic screening.. Single ticket buyers will be charged a processing fee of $10 per ticket online and $15 per ticket if arranging an exchange with our customer experience team over the phone. Mother and three … The Australian Ballet and Venue reserve the right to refuse admission. Artistic director David McAllister said the season would begin with his own super lavish production of The Sleeping Beauty. Gift Cards purchased prior to 31 March 2018 have now expired. Some service fees apply when booking or exchanging tickets to performances by The Australian Ballet to cover the processing costs associated with the transaction. Parents, guardians and teachers are not permitted to attend classes and workshops unless otherwise stated. Expired Gift Cards cannot be redeemed. Update my browser now, Ballet as pristine tradition and contemporary force, “There are as many kinds of love as there are hearts …” — Leo Tolstoy, “These violent delights have violent ends …” — William Shakespeare, A long-lost comedy from the creator of Swan Lake, If you're able to, please consider making a donation, Buy For mainstage performances, all patrons, regardless of age, must hold an individual ticket, including babes-in-arms. This applies to mainstage performances outside of the Sydney Opera House or Arts Centre Melbourne, Regional Tour performances and many Storytime Ballet performances where tickets are sold exclusively by the Venue and/or the Venue’s chosen ticketing agency. Instalments are restricted to one credit card per Season Package booking. When lockdown restrictions lifted, 30 dancers from The Australian Ballet and The Australian Ballet School brought this new choreography to life on the picturesque Princes Pier in Port Melbourne. Occasionally delivery may exceed these timelines for reasons outside of our control. All users of The Australian Ballet's website do so with an understanding and acceptance of the following conditions: All information provided on this website is done so in good faith and The Australian Ballet has taken all reasonable measures to ensure the information contained herein is accurate and current. In the event that sensitive information is collected this will only be undertaken with consent from the individual. Parking vouchers purchased in 2020 have been extended and will be redeemable until 31 December 2021. International orders: please allow 14 –30 working days for delivery of merchandise items. Your original tickets will be released and placed back on general sale upon finalisation of your online exchange order. C-Reserve: These seats may be located to the rear or side of the auditorium and have a restricted view of some peripheral elements of the ballet. We've also introduced a range of changes to subscriptions tickets so you can return to the ballet with confidence. We require a letter from a doctor to allow participation in a class if the participant is pregnant, has a history of heart condition or strokes, has a serious cardiovascular condition including hypertension, hypotension and heart failure or is currently using diuretics, barbiturates or beta-blockers. Requests after this time are unable to be processed unless you contact the venue in which the performance is held directly. We all have a role to play in Australia’s response to limiting transmission of COVID-19. Tickets to The Australian Ballet's events and performances are non-refundable except in the case of a cancelled performance or in line with our COVID-19 ticketing policy. Customers using the credit card instalment option are asked to inform The Australian Ballet as soon as possible if their credit card details change. For administrative purposes The Australian Ballet will identify the individual(s) in whose name the Season Package is held, as the Head Subscriber. Merchandise will be posted to the shipping address nominated during purchase. current Season Package Holders) can exchange their tickets for free in 2021. Anderson Cooper Full Circle will be … The Australian Ballet takes no responsibility for belongings left unattended during classes and workshops. The quality of view and level of restrictions can vary depending on the staging of a particular production. Original expiry conditions will apply. Create Your Own Packages) will be allocated in order of receipt and according to availability. She began ballet classes when she was three. We are not able to issue a Lost Ticket Voucher for misplaced tickets which have been purchased via an unauthorised re-seller. From time to time we may seek and record your opinions on our programs and services through customer feedback surveys and other interactions. The Australian Ballet understands the importance of keeping your information private, and only discloses your personal information to third parties in certain circumstances. Information relevant to your relationship with us may also be collected, such as transaction details, indicated seating and event type preferences and details of donations or other support provided to the organisation. If you choose to cancel after you have already paid the incorrect ticket price for the tickets, you will receive a full refund. Gift Card expiry dates are non-negotiable and can not be extended. TodayTix, Classictic, Luxury Escapes, Sydney Visitor Centres, and our venues and their ticketing agencies are authorised third party ticket sellers of The Australian Ballet. If the address provided is incorrect and the package is returned, you may be billed for the additional shipping charges in order for your delivery to reach you, as agreed by placing an order with us. Expired parking vouchers cannot be exchanged or extended. We will aim to satisfy any questions or concerns that you have within ten business days. The Australian Ballet supports the National Companion Card Scheme. Please contact our customer experience team on 1300 369 741 if you require any further assistance. B-Reserve: Good seats that are either in a less central position or further back in the theatre. Your health and safety is our top priority. The Australian Ballet reserves the right to change the structure of Season Packages from year to year. Private Box 838 Purchase and participation of Step Inside events will be considered acceptance of these Terms and Conditions, and any ongoing updates to these Terms and Conditions. Please contact the customer experience team if you need to follow up on an order. Organisations to which we usually disclose information include: Where personal information is disclosed The Australian Ballet will take all reasonable steps to ensure third parties use this information in accordance with the Australian Privacy Principles. While our photographers hold intellectual property rights over those images, other copyright stakeholders include choreographers, costume designers, the dancers in the photographs, and The Australian Ballet. For details and access to this information please contact our Privacy Officer on 1300 369 741. This week's announcement that David Hallberg is taking over The Australian Ballet has been a long time coming. Please note express delivery is not available to all locations or for orders in excess of 5kgs. Program vouchers should be treated as cash. Customers dealing with The Australian Ballet anonymously must accept that The Australian Ballet can take no responsibility for providing further information or services related to any transaction or communication. Subscribers are eligible to take the instalment payment option when booking a Season Package. The British government has been accused of throwing the arts "under a bus" during the coronavirus pandemic. Exchanges are subject to availability. As Australia deals with the impact of the COVID-19 virus, we at The Australian Ballet are working to keep our audiences, artists and staff safe and healthy. Changes to series, seating reserve, and seating allocation are subject to availability for renewing Principal Package Holders. Items returned must be in ‘as-new’ condition. The Australian Ballet reserves the right to vary, substitute or withdraw any seating arrangements, including Season Package seating. Third-party vendors, including Google, will display The Australian Ballet’s advertisements across the internet. We cannot resend any details to the Gift Card recipient if they are not the original purchaser/account holder. This is in line with NSW and Victorian State Anti-Scalping Legislation. Attendees must also abide by the terms and conditions of the venue in which the performance is held. Head Subscribers and Co-Subscribers and Transferring Packages. You may access information about you held by us (subject to some exceptions allowed by law). It may take up to 24 hours for your Gift Card code to be generated. Latecomers will not be admitted into the auditorium until a suitable break in the performance, which may not be until the first interval, and may be refused admission. There are no fees associated with purchasing a Gift Card, however, standard processing, booking or postage and handling fees will apply on redemption of Gift Cards. The Australian Ballet Centre Car Park is open 6am to 1 am, except Sundays (9am to 11pm). As Australia deals with the impact of the COVID-19 virus, we at The Australian Ballet are working to keep our audiences, artists and staff safe and healthy. We reserve the right to pass on applicable charges to you if you provide wrong address information. Tickets purchased through private resale or via an un-authorised resale site may not be exchanged or donated. If we cannot address your concerns to your satisfaction you have the right to take your issue to the Privacy Commissioner. Everything you’ve ever wanted to know about this breathtaking art form. Event particulars including performance date, commencement time, duration, venue, programming and casting are subject to change. Tickets for donation must be returned to The Australian Ballet by 3pm the business day before for performances on weekends, public holidays and Wednesday matinees; and by 10am the day of for all other performances. You must contact us with your name and order number before returning any items. If you are unable to attend your Step Inside event, please inform The Australian Ballet customer experience team to make your place available for others. If a full-priced ticket is to be used by a concession holder, the difference in price cannot be refunded. Upgrades arranged over the phone must be completed by 3pm the business day before for performances on weekends, public holidays and Wednesday matinees; and by 10am the day of for all other performances. We look forward to returning to the stage in great shape and as soon as possible. If we cannot be satisfied that you purchased the product from us then we will not accept your product for return. Credit requests are subject to the timelines and conditions outlines in our COVID-19 ticketing policy. In addition, unless you ask us not to, we may use the information to: We collect personal information directly from you, or from a person acting on your behalf, when it is provided for ticket/product purchase, Season Package purchase, online registration or competition entries. The data protection laws in other countries may not provide an equivalent level of protection to Australian privacy law. Each code is unique to the promotion and should be entered in the promo code box when purchasing a ticket on The Australian Ballet’s website or quoted to the customer experience assistant, at the time of booking and exactly as it appears in the offer/promotion. Seats for series which do not include renewable seating (i.e. They are intended to give a guide as to the view you can expect from varying positions within the theatre. All orders, unless otherwise stated, are sent via standard post and tracking information may not be available. The recipient must provide full contact details when redeeming a Gift Card. In the course of our functions and activities, The Australian Ballet collects personal information from ticket buyers, people requesting program or service information, patrons, sponsors and persons who donate or provide support to the organisation. Tickets purchased directly through The Australian Ballet may be only be exchanged for performances within the same production. 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