This is a multi-location business.Need to find a different location? Ply Gem. Great Lakes is owned by Ply Gem, a national material and building supply company. Schedule delivery. Explore our products! About Ply Gem is one of the biggest window companies currently operating on the Canadian market. Design: Ply Gem sliding replacement windows have two or three sashes placed side-by-side. Almost all Milgard Windows reviews were positive, and previous customers were pleased to work with a variety of the features that were standard in all of the group's windows. BBB Business Profiles generally cover a three-year reporting period. In Dec 2019 we had a new home built using Simonton slider windows. 4 years ago, one of my windows failed, so I contacted Ply Gem, as the window has a lifetime warantee. SH-5500 Vinyl Single-Hung Windows, Fin and Frame Installation: WIN-2049 (PDF) | SH5500: Ply Gem Window Group: Ply Gem 1500 Vinyl Tilt Single Hung Windows, New Construction and Replacement Construction: WIN-1771 (PDF) Regency Plus, Inc. Series 6012 Vinyl Tilt Single Hung Windows: WIN-1721 (PDF) | Drawing | 08-01711A: Regency Plus, Inc. Great Lakes Windows Reviews. Of this, the Contractor series is economical but also of low quality. Learn More Great Lakes Windows works with home improvement professionals in designing replacement windows. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. I want these out of my house please. Set your store to see local availability At this time we would like a professional third party to examine the slab for their opinion. Ply Gem manufactures windows and doors for both replacement and new construction projects. The other two series are solid, with Premium on the higher end. Read More Read 1 More Complaints Slab returned to Ply Gem and refused warranty. The packaging was in pristine condition. Ply Gem Industries, Inc. is engaged as a supplier of vinyl siding, stone veneer, casement windows and other building materials. It seems that most people only post complaints. Their expert just told me again in the last few weeks that the windows are not working properly but "upper leadership" will not acknowledge that and now wants to put one seal weather stripping on the exterior but that does not address the issue. How BBB Processes Complaints and Reviews. That only seems fair. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. This year they all began to fog up. they never honored the warranty. I have 3 windows that have failed seals, one so bad that when it rains water comes inside and damages the drywall etc. Ply Gem windows aren't going to the best in the business, but they are solid windows that should be just fine if the installation is done thoroughly and correctly. Customer Reviews are not used in the calculation of BBB Rating, Location of This Business7140 40 St SE, Calgary, AB T2C 2B6, Need to file a complaint? I naturally began inspecting every window and door very carefully. They agreed that the window was covered by the lifetime warantee and came to my home and replaced it. Help build affordable housing for families during Covid-19. The slab was back ordered arrived with out notice. The warranty manager has also ignored my communication. ***** ******* is my claim 'coordinator' and she has not been professional. Ply Gem Industries, Inc. is engaged as a supplier of vinyl siding, stone veneer, casement windows and other building materials. Both sashes of the 2-lite configuration slide left or right to open. I literally spend every single weekend having to clean my window sills and tracks with the vacuum to clean up the dirt and they think that is acceptable and just fine. Rectangular White PVC Weather Filter Gable Louver Vent Model# SQGV14H04H $ 26 76 $ 26 76. BBB is here to help. OVER A YEAR HAS GONE BY and I have not had my windows replaced. they are currently a couple of months out on lead right now so we will be pending until the invoice is received. BBB Business Profiles are subject to change at any time. These windows need to be exchanged period. Hello **** has reached out to ****** today and we have this all worked out now for someone to come and service his windows. This is affecting my husband's health and is unacceptable in a new home to have that much actual dirt flying into my house through their windows. Ply Gem manufactures vinyl siding in a variety of styles and materials, as well as gutters, fascia and soffit. 6 days later the response was there was nothing wrong with the slab and it was the customers fault we didn't report within 72 hours. I bought the home from the builder. Based in the U.S. Midwest, Marvin Windows & Doors has been a fiercely family-held and family-operated company since 1904. The company PlyGem hires employees who misrepresent in writing and refuse to discuss failures to the windows. Great Lakes Windows is a provider of vinyl replacement windows and patio doors. Business Details This is a multi-location business. Offered to take the slab to Calgary 5 hour drive to be inspected. Over the last 3 years at least one of the windows has suffered a broken seal and mold is growing in between the dual panes of glass. I reached out to them again to request a review and so did the builder who agreed that this was an issue with the batch of windows installed and they were not meeting the specifications. If I put my hand on the window, I can feel the heat/cold on the inside pane. Aluminum, aluminum clad, vinyl, vinyl clad, wood, and wood composite are the materials that you can choose for Ply Gem windows. How BBB Processes Complaints and Reviews. A professional painter says it is fill in the smooth area and Ply Gem denies that. ***** Below is an example of email response from Ply Gem, note she mentions two concerns and only addresses the dents not the stain acceptance. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. ************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************** I sent photos and videos to document the amount of dirt that was on the window sill and inside the window channels as well as a video of the floor below covered in dirt from the window. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. In the meantime my husband has had to start on allergy medications and this issue has triggered 8 migraines so far this year (normally he has about 1-2 a year). A free inside look at company reviews and salaries posted anonymously by employees. Now Simonton is saying that this is not an issue with the windows and they cannot find anything wrong with them. 7. They came out stating it was an installation error. June17,2020 I was contacted by one of their "experts" to discuss options to correct the issue. Their expert told me that he was recommending they exchange the slider windows for casement windows and that was the only way he felt the issue could be resolved. My reviews can be adjusted upon completion of this valid warranty claim. This company is a big name in the building and construction business and sells products to builders and contractors. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. Headquarters5020 Weston Pkwy Ste 400, Cary, NC 27513-2322Email this Business, Need to file a complaint? LEARN MORE. The builder has not been involved as the Window manufacturer was to handle the matter with the owner to pay for labor when the windows failed. Seal failure is relatively common in these windows, which can be a major problem if you live in a cold weather climate. Ply Gem is the supplier of the windows for my home. He suggested installing baffles in the windows which was done with no change in the amount of dirt infiltration. Ply Gem offers a lifetime limited warranty on their various series of windows. It offers three series of vinyl windows, the Contractor, the Pro, and the Premium. *********, International Association of Better Business Bureaus. The outside sashes of the 3-lite configurations slide left or right to open, while the middle sash remains stationary. I have multiple emails of my concern and Ply Gem's refusal to address those. We paid out of pocket to replace the window. May 8th, 2020 I notified the builder that there was a large amount of dirt that was coming in the windows and a case with Simonton was opened. It also offers windows, doors, stone and other home exterior products. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. The windows have warranties and they sent me in a loop the builder. Other (requires explanation) Read 41 Great Lakes windows reviews from consumers and industry experts on their complete vinyl window options. Doors & Windows (2028) Building Materials (330) Outdoors (4) ... Ply Gem 14 in. The other side of the slab took the stain evenly across the entire surface. At first they also filtered out noise. The E-Series Aluminum Clad has the most options (50+), while the 200-Series Vinyl Clad has the least (2).To see the full range of available colors, see this chart.. We plan to be in Calgary for family this weekend and pick up the slab Oct 7. I am not a supper fussy person, but the quality issues I found were not acceptable. The bottom line is that the Ply Gem Pro and Premium windows are good buys given the right price point and professional installation. I had a Ply Gem … JELD-WEN windows. x 14 in in. Also photos (some provided by Ply Gem themselves) that clearly shows some of the defects. They agreed that the window was covered by the lifetime warantee and came to my home and replaced it. As a matter of policy, BBB does not endorse any product, service or business. Once stain was properly applied there were areas surrounding each mark that would not take the stain uni formally It appears the slab was altered prior to shipment to disguise the marks. The company offers options in vinyl, aluminum-clad vinyl, and aluminum-clad wood options. Select Ply Gem Products Identified as ENERGY STAR® 2021 Most Efficient. There is also a smooth area that is unexplained.Ply Gem to date has failed to explain why the stain does not adhere evenly in those places surrounding the marks. I have placed an order for the glass off of the original on order ******* and they will ship to the customer on 02/25. Since arriving in Canada, however, Ply Gem has absorbed smaller window companies like Mitten, Gienow Windows, and CWD Windows in Edmonton. Consumer complaints and reviews about Great Lakes Windows by Ply Gem: Ann In Houston Send email : Mar 22, 2012 Poor quality. You can buy Ply Gem Windows at local Ply Gem Windows Dealers (get pricing here) Window Size & Style: Ply Gem offers 5 primary styles of windows: Casement, Awning, Double Hung, Single Hung, and Sliding Windows. We had 13 Great Lakes vinyl windows installed in 1999. One is included in the *********** but cannot seem to add more. In January I again reached out and sent updated photos and videos. The companies I have to choose from in my area are: Simonton through Home Depot (6100 model), Ply Gem (United Windows), Eclipse, and Brighton by Quaker. BBB remains operational and focused on serving our business community. We’ll guide you through the process. My main complaint with Ply Gem windows is the high air leakage number. Ply Gem is the supplier of the windows for my home. Now they want us to drive back to Calgary to pick it up as they will not ship it back. Milgard windows is a group dedicated to helping all customers find ideal windows to suit their needs. What do you think? Product_Or_Service: Simonton windows. Customers who purchased Ply Gem Vinyl Clad windows have filed a class action lawsuit alleging the windows were defectively designed and that Ply Gem is refusing to fix the problem and honor its warranties. 4 years ago, one of my windows failed, so I contacted Ply Gem, as the window has a lifetime warantee. Purchased 8 replacement windows less than 6 years ago. In this Ply Gem Windows reviews we highlight the terms and conditions of the Ply Gem Windows Warranty as described on the company’s website below: “Ply Gem Pacific Window Corporation (PLY GEM), subject to the conditions and limitations set forth below, warrants to the original property … For maximum energy-efficient windows and doors with enhanced comfort choose the Ply Gem vinyl windows and doors styles and options designated as ENERGY STAR® 2021 Most Energy Efficient. Customer Reviews are not used in the calculation of BBB Rating. I am the original owner. Beware of purchasing these windows as you will have little warranty support. JELD-WEN makes 10 different types of windows including a line of tilt and turn windows. 160 Ply Gem reviews. Ply Gem Sliding Windows. BBB reports on known marketplace practices. I am the original owner. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. Read more. Depending on the window purchased, Ply Gem offers a variety of finish options. Small marks were visible but figured staining would render them unnoticeable. Ply Gem Homestars: N/A BBB: Not accredited. BBB Serving Southeast Florida & the Caribbean - Facebook, BBB Serving Southeast Florida & the Caribbean - Twitter, BBB Serving Southeast Florida & the Caribbean - Instagram, BBB Serving Southeast Florida & the Caribbean - LinkedIn, BBB Serving Southeast Florida & the Caribbean - YouTube, International Association of Better Business Bureaus. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. BBB Serving Southern Alberta and East Kootenay. As a matter of policy, BBB does not endorse any product, service or business. We’ll guide you through the process. They are also a fairly recent comer on the scene. It was confirmed as a warranty claim and I received my warranty claim and work order numbers (work order # *****). *********************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************** Marvin Windows and Doors . BBB remains operational and focused on serving our business community. Immediately contacted Ply Gem with concerns and photos. The only areas that failed to do so are surrounding the marks. Three of the first 6 windows I washed had scratches in the glass, between the pains and outside. This business is in an industry that may require professional licensing, bonding or registration. Delivered end of August. I am very upset with Plygem and hope that this matter can be resolved soon. BBB Business Profiles may not be reproduced for sales or promotional purposes. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met. Be the first to review! Great Lakes does send out replacement glass but I'm responsible for the cost of getting the new glass in 161 Ply Gem reviews. BBB Business Profiles are subject to change at any time. The average windows cost of an Atrium double-hung window is between $250 and $600, which makes Atrium slightly more expensive than Ply Gem. Milgard windows complaints? Sales person pretend to be out when went to talk to him, poor customer services at receptionist desk, company never return calls. Now I have two more window that have failed, seal is broken, windows … I was told that if I did the baffles and completed our landscaping the issue should be resolved. Ply Gem told me the windows are under warranty however . BBB Business Profiles generally cover a three-year reporting period. The company has sold close to ten million vinyl replacement windows and doors. Its product line up includes double hung, sliding, casement and UV resistance windows. For over 75 years, Ply Gem has manufactured high-quality new construction & replacement windows backed by industry-leading warranties. For maximum energy-efficient windows and doors with enhanced comfort choose the Ply Gem vinyl windows and doors styles and options designated as ENERGY STAR® 2021 Most Energy Efficient. According to Consumers Digest, windows were selected based on performance ratings, quality of construction and materials, ease of operation and warranty.The magazine limited its picks to vinyl and aluminum-clad wood … I have done everything they have asked and at this point I would like them exchanged with the casement windows instead of the slider ones because I do not trust them or their slider window's air infiltration abilities. Over the years, Marvin has racked up awards for window quality and customer satisfaction. Ply Gem: The available window finish colors for Andersen depends on the material. When stained defects were obvious Sept 11. BBB remains operational and focused on serving our business community. According to the class action, Ply Gem’s Vinyl Clad windows contain defects that allow water to leak through the windows, which could cause water … Andersen. BBB remains operational and focused on serving our business community. Purchased a fiber stain door. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. window comments. BBB is here to help. i had a ply gem sliding patio door installed 3 years ago, customer service real poor ;;;, service person has replaced all weather stripping, but the non sliding door frosts up on the bottom rail about 3 inches up when cold, windows dont frost, need to remove non slider part and insulate under door between door and frame, called custermer … ********************************* Below is an example of email response from Ply Gem, note she mentions two concerns and only addresses the dents not the stain acceptance. I am happy to pay the difference between the window styles if there is a difference of course. She's lost all my info at least once, does not communicate or return calls or emails, and her last email two months ago had so many grammar mistakes its clear she doesn't care. Like Ply Gem, Atrium Windows offer anti-corrosive hardware and smooth moving parts. Andersen, Pella, Ply Gem, ProVia, Quaker and Semco are the brands ranked as the best buys in replacement windows by Consumers Digest in its October issue.. BBB reports on known marketplace practices. I'm very disappointed in Plygem quality control and especially the warranty department. When comparing Ply Gem vs. Atrium windows, the products are very similar in construction. Read more. Although Ply Gem is not accredited by the Better Business Bureau, there is still information about customer complaints and resolutions with this company. Plygem still hasn't "fixed' themOur house contains 25 Ply Gem Vinyl Clad windows, and was built in 2012. A free inside look at company reviews and salaries posted anonymously by employees. I bought the home from the builder. Comparing JELD-WEN vs. Ply Gem windows is one way that you can find out which products work for your home. The estimate is for $1350.00. Have a question for our site editors, Dane and Tim?Email them and let them answer your specific project questions. We reported in 20 reported in 2015 that 2 of our windows were defective and were leaking. BBB Business Profiles may not be reproduced for sales or promotional purposes. It is very difficult to find objective reviews on things like windows. Windows are leaking and determined not to be an installation error. Have failed seals, one of the defects feel the heat/cold on the window was covered the! Company reviews and salaries posted anonymously ply gem windows complaints employees offers a variety of finish options,... Line of tilt and turn windows I naturally began inspecting every window and door very carefully Gem has manufactured new. Refusal to address those heat/cold on the window styles if there is still information about complaints. Their `` experts '' to discuss failures to the windows for my home and replaced it for family this and! 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